Asda are so confident that you will have beautiful flowers for 7 days that if you’re not entirely happy with your bouquet, we will send you a replacement straight away.*
General Flower Care Instructions

Take good care of your beautiful ASDA flowers and you’ll be surprised how long they’ll last. By following these simple hints and tips you’ll get even more enjoyment from your bouquet.

  • Please cut the cable ties underneath the bouquet next to the knot. Make sure you just use the top of the secateurs to prevent any damage on the flower stems.
  • Give them a drink as soon as you can. Flowers can experience stress during transit but will perk up after a few hours in fresh water
  • Take off all leaves below the water line. Leaving them on could release harmful bacteria into the water when they rot
  • Cut 3cm off all stem ends at a slant with a sharp knife or scissors and place immediately in water. This way, they’ll absorb water more effectively and stay bright and perky for longer
  • Keep your vases very clean and use fresh, lukewarm water. Don’t use metal containers if you can help it, they neutralise the effects of flower food
  • Make sure you add all the flower food provided; it’ll make such a difference
  • You’ll want to show your flowers off so make sure you put them in a cool, light location away from draughts, direct sunlight, radiators and fresh fruit
  • Remember to top up the vase with water, you’ll be amazed by how much they drink
  • Make sure you take off any dead or wilting flower heads as soon as you see them
  • You can refresh your flowers and give them a boost after three of four days, Simply re-cut the stems and replace in fresh lukewarm water.

If your flowers arrive by post they’ve probably been without water for a few days. As a result they might appear a little soft, but don’t worry. Just put them in water to refresh the stems and buds. They’ll look good as new in not time at all.

10 Steps to perfecty displayed roses

When you receive your flowers by post, the roses could have been without water for a few days. To really make the most of your beautiful roses, just give them a little bit of tender loving care. The following instruction will help you to showcase your roses for a long time, every time you buy roses or get flowers delivered to your home.

  • Please cut the cable ties underneath the Roses next to the knot. Make sure you just use the top of the secateurs to prevent any damage on the flower stems.
  • If your roses have begun to dry out , give them a drink as soon as you can. Roses can experience stress during transit but will perk up after a few hours in fresh water.
  • Take off all leaves below the water line. Leaving them on could release harmful bacteria into the water when they rot.
  • Always use a deep vase so you can put a lot of the stem into the water.
  • Cut 3cm off all stem ends at a slant with a sharp knife or scissors and place immediately in water. This way, they’ll absorb water more effectively and stay bright and perky for longer.
  • Make sure you add all the flower food provided; it’ll make such a difference.
  • Keep your vases very clean and use fresh, lukewarm water. Don’t use metal containers if you can help it, they neutralize the effects of flower food.
  • Please repeat these steps every 3 days to keep your roses beautiful.
  • You’ll want to show your flowers off so make sure you put them in a cool, light location away from draughts, direct sunlight, radiators and fresh fruit.
  • Make sure you take off any dead or wilting flower heads as soon as you see them.

Roses might have blackening on the flower petals. Blackened petals are the guard petals found on all roses in different varieties. This does not mean that they are wilting or are damaged. Blackening is caused by the amount of sunlight during the growing process. It is a general characteristic which could be visible on some rose varieties sometimes.

General House Plant Care Instructions

If you look after them properly, house plants can last for years and years and when they flower, they’re beautiful. Here are some easy-to-follow hints and tips to keep your plant happy.

  • The most important thing to remember is that your pot plant should be kept away from frost. They also like a constant and moderate temperature, ideally between 13°C and 21°C
  • Most plants need 12-16 hours of natural or strong artificial light per day. Foliage plants generally like bright but indirect light. Flowering plants need lots of direct sunlight
  • You’ll need to water your plant regularly but don’t over do it, the compost should be moist but not soggy. Try watered directly onto the top of the pot or by dipping the pot into water
  • Humidity is important and needs to be just right. If your house is centrally heated, try spraying the leaves regularly to stop them from drying out
  • Plants like fresh air so try putting them somewhere with a mild circulation, but avoid a direct draft. Never put them on top of radiators or electrical equipment such as TV’s
  • You’ll need to keep your plant well fed so give your plant food regularly. The best type is liquid fertilizer. Try adding it when watering
  • Dust can block the leaf pores and cause problems, so make sure you regularly clean the foliage with a damp sponge and clean tepid water. Alternatively, use a leaf polish
  • Cut off your plant’s dead-heads flowering plants and they’ll flower for a longer period.
Special Chrysanthemum Care Instructions

Here are a couple of little pointers to help you look after your Chrysanthemums.

  • Follow all the general hints and tips first
  • Keep an eye on the foliage and trim it regularly as it often deteriorates quicker than the flowers themselves
  • If you re-cut the stems now and again you can often increase the uptake of water and increase the life of your flowers.
  • By doing this, most chrysanthemums will last 7 to 12 days on average.
Special Lily Care Instructions

Lilies can be high maintenance, but they’re beautiful and worth it.

  • Start by following all the general hints and tips first
  • Lilies drink lots of water, so check the vase every day and make sure it’s full
  • To keep your bouquet looking beautiful and even encourage continuous blooming, clip off any spent blooms
  • Watch out for those stamens! They can stain clothes and furniture, so remove them from the centre of your Lily as soon as it opens. No need to panic if you get pollen on your clothes; just remove it with sticky tape.
Special Carnation Care Instructions

Carnations are so easy to look after. Here’s all you need to do;

  • Simply follow the general hints and tips
  • Now try this; cut the stems just above one of the nodes to help each flower draw more water.
Special Gerbera Care Instructions

Look after your Gerbera and it will give you lots of pleasure. Follow these tips:

  • You’ll need to take off all the packaging from around the gerbera
  • Next, re-cut the stems at an angle with a sharp knife. Make sure you do this under running water
  • Now, fill your vase with water that’s at room temperature and add a small amount of bleach or flower preservative. Sugar really perks up the flower heads
  • Stems should be suspended, so make sure they don’t touch the bottom of the vase
  • Because these flowers prefer the warmth, you’ll need to keep them away from drafts or cold places
  • Make sure you disinfect your vase or bucket and always use clean water. Gerberas are prone to bacterial blockage which causes the flower heads to droop. So take care.
Special Dendrobium Orchids Care Instructions

These Orchids are surprisingly easy to look after.

  • Just submerge your sprays in cool water for 10-15 minutes
  • Then, simply re-cut the stems once or twice a week and change the water every day
  • Finally, keep your flowers away from strong heat and avoid temperatures below 7°C
Special Orchids Care Instructions

Orchids are so easy to look after. Just keep them in a well lit position at a temperature between 15 - 20ºC, but away from direct sunlight and draughts.

  • Wait until the soil is almost dry before watering again (it usually takes about a week)
  • Add half strength house plant food to every three waterings out of four during the summer. Reduce watering in the winter
  • Remove those flowers that have already died off.
  • After the plant has finished flowering, cut the flower stems down to 10-15cm



*Terms and conditions apply. See below section 13 from General Terms and Conditions.

13. Complaints / Refunds

In cases where damaged flowers are received we urge the recipient or sender to contact us immediately so that we can either arrange to send another gift on the next available delivery date, or organise a partial / full refund. The extent of the refund will depend on the extent of damage to the flowers. We will offer a replacement or a refund; however, we cannot offer both.

All complaints regarding the delivered condition and/ or vase life of flowers and gifts must be made within 28 days of the delivery date. We cannot consider complaints about damaged or late deliveries made after this period. The 7 Day Quality Guarantee runs from the day you receive your courier bouquet. The 7 Day Quality Guarantee applies to all online courier bouquets only.

All refunds or resends are at the complete discretion of ASDA Stores limited. We reserve the right to refuse a refund or resend where we believe that the flowers sent are of an acceptable quality / vase life or where we feel that a fraudulent claim is being made against us.