FAQS

Important Information

Ordering

  • How do I order?

Privacy and Security

  • How can I pay?

Despatch & Delivery

  • How do the couriers deliver bouquets and plants?

  • How quickly can deliveries be made?

  • How do you deliver flowers by post?

  • Can I choose a time for delivery?

  • Can I request you leave the flowers in a safe place, eg out-house, garage etc?

  • Can I request you leave the flowers with a neighbour?

  • How can I check if my gift has arrived?

Returns & Refunds

  • How do I cancel an item or order?

  • What if I’m dissatisfied with my order?

  • Can I make changes to my order?

  • When do I get my refund once I've returned an item?

Product Information

  • How clear are the prices?

  • How do I care for my flowers?

Recommendations

Useful Information

  • Can I select any address?

  • Where is my order?

  • What is the difference between bouquets and flowers by post?

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*Please note we may record and monitor calls for training and quality purposes.